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Smart Hire    

SAAS system



Glass Ladder Group has created an on boarding system that implements personality tests, blind resumes, and gives an alert when decisions made by the user my go against the requirements. Glass Ladder Group is currently developing a new product that will shift its business model.


The Goals


The requirement is to create a user experience that will connect users to understand the value and implementation process of this new service.



Jessica Kim, Daniel Lee, Jongho Lee

My role in group

  • UX/UI designer
  • Researcher
  • Information Architect


  • Sketch
  • InVision
  • Axure
  • Illustrator
  • Photoshop


iOS app design



Affinity diagram

Affinity diagram


We took all of the messy data from our research and analyzed it with Heuristic Evaluation, observed users' emotions through Journey Map, organized it into an affinity diagram toward the end of our research process. Affinity diagrams allowed us to sort through the data and identify key problems our users were experiencing and helped us to further define users' pain points.


Key Insights

  • Research enabled us to collect, synthesize, and organize critical user data to define users' pain points.
  • Users want to share their community involvement with their friends.


Based on the research found in the discovery period of the project a persona was developed, Lily Richards. Designing for Lily helped in making informed design decisions as we had the end user always in mind.


Who She Is

  • Recent college graduate
  • Owns a smart phone
  • Wants to learn to manage finance

What She Wants

  • Easy access to expert advice
  • Explore community events
  • Share info with friends through app
I wish my school made it mandatory for students to take a class on how to manage their finances.


Design Studio

Design Studio


What are the KEY problems our users are experiencing?

Based on user research results, we started brainstorming ideas to improve users' experience solving users' pain points. And several sessions of Design Studio helped us explore opportunities and innovate products to better serve customes needs.

Site Mapping, several sessions of Design Studio, Feature Prioritization were used to define clear direction on how to solve users' pain points.


Key Insights

  • Data from research allowed us to collect, synthesize, and organize critical user data to solve users' pain points .
  • Users want to share it with their friends



Prototype + Test + Iterate (hand sketch & paper prototype)

Based on user research results, we started identifying users' pain points.


Prototype + Test + Iterate(Medium-Fidelity Sketch Mockup)

With our medium-fidelity Sketch paper mockup, we have users register the class and share it with their friends.


Prototype + Test + Iterate (High Fidelity Prototype)

We applied product branding, grid structure, typography, color scheme, and icons to develop a high fidelity prototype. We made it interactive with tools like Sketch and InVision. This allowed the team to easily distribute and observe exactly how well the app would function before it gets developed.


Home Screen (Old & New)

Docked Global navigation with a hint of Sub Menu helps users to navigate around YMCA app easier.





Home Screen with Sub Menu (Old & New)

Newly designed small Sub Menu from hamburger menu overwhelmingly passed Usability Test with access to user's account.





User Test


User 1

  • User went through class search and registration process.
  • User was happy to find out she could connect with community mentor.

Key Insights

  • Users want smooth class check & registration process
  • Users want to share it with their friends

Key Takeaways

  • Clear CTA helps users to take action while using the app. Crafting a simple and intuitive design requires understanding the people we are designing for, what they are trying to accomplish, how do they describe the problems with their words, and the steps they need to take. It requires understanding the context of those interactions.
  • Social Media connectivity would connect people more and boost the numbers of users. For us is was essential to develop empathy with the users, to develop the users’ observational skills, and to instill the knowledge of how to combine different aspects of our product into a single, smooth interaction.
  • User research and testing are key. Collect as much quantitative user behavior data as you can, then analyze and categorize them to make sure you have solid qualitative data to ensure we're solving the right problem. Design, get user feedback, and iterate fast.


What's next?

  • More testings on how people might use this app, and how the interface should change based on their behaviors.
  • Improving class search and YMCA news.